Editorial

Transportation companies require robust communication tools that go beyond standard features. By integrating the Microsoft-certified Vodia PBX with MS Teams, businesses gain essential functionalities like overhead paging, emergency calling, priority routing, and failover solutions. This powerful combination ensures seamless connectivity between drivers, dispatchers, and office staff, even in remote areas. With its ability to integrate with vehicle systems and non-Teams-compatible devices, the Vodia PBX transforms communication for logistics companies, enhancing safety, productivity, and customer service. It empowers transportation businesses to maintain 24/7 operational efficiency, even in the most demanding scenarios.

Announcement

Vodia’s 2024 recap highlights several key milestones, including the certification of our PBX for Microsoft Teams, which will shape the direction of our platform moving forward. We’re addressing areas where Teams falls short, particularly through SIP interoperability. In addition, our efforts to integrate Realtime AI via APIs have shown great progress, with exciting advancements planned for 2025. We’ve also made significant improvements to our PBX interface, transitioning to the more modern Tailwind framework, and launched a native Android app. iOS improvements are also in the pipeline. With AI set to transform telephony, Vodia is positioned to lead the way, bringing AI-driven capabilities to enhance productivity in 2025.

Webinar

Join us for an informative webinar where Vodia and Fanvil will demonstrate how to integrate Fanvil’s 2-wire solutions with Microsoft Teams using Vodia’s Microsoft-certified SBC. Discover how businesses in industries like hotels, schools, and enterprises can modernize their communication systems while leveraging existing infrastructure for cost-effective and seamless deployments. This session will provide practical strategies, real-world applications, and best practices to streamline Teams connectivity and enhance efficiency. Don’t miss this opportunity to see how Fanvil and Vodia are transforming business communications.

Webinar

In our recent webinar, "Integrate OpenAI’s Realtime API with Vodia PBX," we explored how integrating AI with your communication systems can revolutionize the way your business operates. From automating repetitive tasks to improving workflow efficiency, the webinar covered how the collaboration between Vodia PBX and OpenAI’s Realtime API can streamline operations, enhance collaboration - especially for Microsoft Teams users - and provide intelligent automation to stay ahead in a competitive landscape. If you missed the live session or want to revisit the insights, the recording is now available for you to access.

Announcement

For Managed Service Providers (MSPs), monitoring multiple Vodia PBX instances is crucial to ensure high reliability and service quality. Disruptions in voice communication can significantly impact business operations. A structured approach enables the early identification of bottlenecks and the optimization of system performance. Monitoring covers key metrics such as latency, traffic, errors, and resource utilization. Dashboards provide intuitive, actionable insights, while effective alerts facilitate rapid problem resolution. Objectives include improving call quality, minimizing downtime, and optimizing resource usage.

Announcement

Vodia Networks announced the certification of its PBX for Microsoft Teams, enabling seamless integration that removes the need for an external Session Border Controller (SBC). This simplifies connections between Teams and VoIP devices, reducing complexity and costs while enhancing reliability. Highlighting the milestone on the Technology Reseller News Podcast, Vodia CEO Dr. Christian Stredicke shared how the certification expands opportunities in sectors like hospitality, education, and manufacturing, while giving Teams users access to advanced PBX features such as auto attendants and call routing.

Editorial

Vodia PBX group permissions provide businesses with a powerful tool to efficiently manage communication systems. By defining user roles and assigning permissions based on job responsibilities, companies can streamline communication processes, enhance security and maintain privacy. With the ability to customize permissions for both remote and in-office workers, Vodia makes it easy to control access to sensitive data and features. This flexibility is especially valuable in industries like healthcare, finance and customer service, where security and privacy are crucial. Learn how Vodia PBX can transform your communication system, making it more organized, secure, and tailored to the unique needs of your team.

Webinar

Join our exclusive webinar to explore how Vodia PBX seamlessly integrates with OpenAI’s Realtime API, unlocking powerful new capabilities for your communication systems. This session will showcase how AI-driven features can streamline workflows, improve operational efficiency and elevate the PBX experience for both general users and those on Microsoft Teams. Whether you’re looking to stay ahead of the competition or leverage the latest AI trends, this webinar offers practical knowledge and actionable strategies. Register now to secure your spot and take the first step toward transforming your telecom infrastructure with AI innovation!

Tech

This document details the beta version of the Vodia PBX that connects to the OpenAI realtime API, enabling users to interact with a chatbot via telephone. The backend JavaScript code facilitates the connection, handling audio input and output, and the WebSocket connection to the OpenAI API. The setup requires a Vodia PBX version 69.5.3 or higher, an API key, and a license with an IVR node. The demo can be accessed by editing the ivrnode.js template and creating an IVR node in the tenant. The system supports various VoIP devices and offers good voice quality. Future improvements include voice activity detection and the ability to take actions based on OpenAI responses.

Editorial

Vodia’s cloud PBX system enhances the Do-Not-Disturb (DND) function for hotels, allowing guests to manage their privacy through buttons in the room or on the phone. The system syncs with PMS for seamless functionality, enabling hotel operators to manually override DND when guests struggle to disable it. For critical situations, like room service follow-ups, the system allows specific extensions to bypass DND, ensuring guests are reachable when needed. VIP guest management features, guest-to-guest call restrictions and automatic resets upon checkout ensure privacy, security, and convenience, improving the guest experience while maintaining operational efficiency.

Tech

In the late 1980s, prank calls were a common form of entertainment but often caused confusion, similar to today’s call forwarding glitches. Recently, a client migrating to a new PBX system experienced disruptions when users mistyped numbers for call forwarding. While user errors are common, there's a bigger concern: calls being misdirected to emergency numbers or costly lines, especially since many VoIP phones lack security features. Solutions include restricting call forwarding to internal numbers, blocking access or allowing only specific, pre-approved numbers. Ultimately, balancing control over settings is essential to prevent glitches while keeping systems user-friendly.

Editorial

Amazon's recent decision to enforce a full-time return-to-office (RTO) policy contrasts with the growing trend of remote and hybrid work. While larger companies like Amazon can afford this shift, smaller businesses benefit from flexible WFH models. Vodia PBX enables companies to thrive remotely, offering a feature-rich, cloud-based phone system that connects teams from anywhere. With seamless CRM integration and powerful communication tools, Vodia supports organizations in their digital transformation. Learn why more than half a million users worldwide trust Vodia for their business communication needs.