Editorial

With all this 21st century technology and the many “work from anywhere” requirements it satisfies, what about your phone system? For many of your clients and customers, your company’s phone number is the most direct and simplest way to engage with your organization. If your system is a traditional PBX, those old-fashioned wires make it so you’re anchored to your office if you want to make and receive calls, but there’s no need for this – you can move your entire phone system to the cloud!

Editorial

The Vodia cloud PBX gives end-users the ability to service more than one caller simultaneously – it’s a native feature with our phone system. Our PBX comes with agent groups which are equipped to handle higher call volumes and sequentially distribute calls. Callers can receive a call back when it’s their turn, instead of holding. Agents can log in and out of the queues, and managers can see service level measurements like speed of answer.

Editorial

Vodia’s all-in-one contact center solution improves agent productivity and customer experience by providing call centers with platform integration, reporting and unified tracking, all to streamline engagement for customers and processes for agents.

Editorial

You can now send faxes with Version 67.1 or later of Vodia’s best-in-class cloud PBX. We’ve had inbound fax for a while, but now we’ve added the outbound fax feature, which has been integrated into the front end and is available via the web front end app. It will also be included in the next Windows app release.

Editorial

While today’s PBX community agrees hosted is the way to go, rather than on-premises, the decision doesn’t end there. It used to be our customers were comparing our features and cost benefits with other on-premises systems to reach a final decision about which to purchase. Today, the same is true for the plethora of hosted systems out there.

Announcement

Vodia is pleased to announce it will host a speed training covering the integration of the Vodia cloud phone system with Zoho CRM.

Editorial

What next? Enter Hosted IP PBX. This is where all your calls are sent to the hosting server, which is now where all of the magic happens: four-digit dialing, music on hold, transfers, conferences…you no longer need any premise equipment, there’s no complicated setup or ongoing maintenance, no time-consuming and costly upgrades, it’s just simply services and features delivered via the Internet (SIP trunks) back to your office. Wait, this sounds kind of familiar…

Announcement

The TeamMate Connector is now available with Vodia’s best-in-class, feature-rich cloud PBX. TeamMate is the perfect Vodia ecosystem partner: TeamMate’s PBX Connector enables the use of Microsoft Teams as a softphone on a Vodia Cloud Phone System. TeamMate’s SIP Trunk Connector allows a Trunk from Microsoft Teams to be registered to Vodia.

Tech

If you're thinking about moving your phone system to the cloud, now is the perfect time, especially since the FCC's retirement of POTS lines goes into effect in August 2022. Cloud systems offer incredible features legacy systems don't, and Vodia is the ideal solution for businesses of any size. With up to 80 percent potential cost savings and enhanced collaboration for remote teams, Vodia’s cloud PBX offers everything from call queues to CRM integration. By using features like extension numbering, ring groups, and advanced call queues, businesses can create efficient, user-friendly phone experiences. Find out how to get your phone registered today.