Announcement

Vodia now integrates with Grafana Labs®' technology to enhance observability in installations, addressing the needs of critical infrastructure environments like emergency services and healthcare. By integrating with Grafana's® scalable metrics, logs and traces solutions, Vodia ensures secure and reliable communication systems. This integration enables geo-redundant deployment and proactive incident response, supporting Vodia's commitment to IT security. Vodia also provides extensive support for implementing, monitoring and auditing these high-availability communication solutions, ensuring seamless integration with various platforms and adherence to stringent data protection measures.

Announcement

Vodia Networks, Inc. now integrates with NICE, the leading cloud-native customer experience (CX) platform, through the Session Recording Protocol (SIPREC). SIPREC is an open SIP-based protocol that records calls by establishing a session through a System Resource Controller (SRC) and Software Requirements Specification (SRS). This integration enables seamless recording and management of customer interactions across various data sources and channels. Vodia's cloud phone system, which introduced SIPREC in 2018, supports NICE Enlighten XO, an AI-driven platform that optimizes digital CX by analyzing conversations and prioritizing automation opportunities.

Tech

We are excited to announce Vodia PBX version 69.3, designed to enhance stability in challenging environments with improved logging and packet burst resilience. Key updates include automatic audio file conversion, handling for 130 Australian numbers, expanded Avaya support, enhanced Call Detail Records with SIP packets and RTP statistics, and cloud storage for call recordings. Additionally, we've added support for new devices from Fanvil and Grandstream, improved redirection settings, registration refresh for devices, hotline dialing, and more detailed system performance statistics available through Prometheus.

Tech

Business communication has evolved from manual switchboards and traditional shared lines to modern solutions like ring groups, which distribute incoming calls to multiple extensions simultaneously, ensuring no call goes unanswered. This enhances call handling, customer experience and resource utilization. To set up a ring group, identify group members, configure settings, adjust behaviors, and conduct test calls. Vodia Networks offers advanced cloud phone systems that streamline business communication with features like automatic call distribution and voicemail.

Tech

At Vodia, we recognize the inherent challenges facing enterprise VoIP, particularly in maintaining high-quality audio connections amidst factors like jitter, network latency, and packet loss. These issues disrupt the seamless communication experience essential for business operations. To address these challenges, we've developed innovative solutions within our PBX, such as recording decrypted RTP packets and offering flexible options for data privacy. Our commitment lies in resolving these obstacles efficiently, ensuring businesses can rely on uninterrupted communication without compromising on security or performance.

Editorial

How are Vodia's service provider partners gaining an edge in the competitive telecommunications market? By leveraging the innovative capabilities of Vodia, they're able to expand their market share, offer a diverse range of services and streamline their operations. As the telecommunications landscape evolves, service providers must adapt to meet the changing needs of their customers. With Vodia's robust architecture and minimal hardware requirements, service providers can ensure reliability, scalability, security and cost-effectiveness.

Editorial

In late September 2023, IDC reported significant growth in the global Unified Communications & Collaboration (UC&C) and Communications Platform as a Service (CPaaS) markets. UC&C encompasses solutions like Audio Conferencing, Desktop Sharing, Instant Messaging, IP Telephony, Video Conferencing, Voice, and Web Conferencing. Vodia's communication system seamlessly integrates many UC&C functionalities, enhancing collaboration, flexibility, and productivity for businesses. As a CPaaS provider, Vodia offers developers a cloud platform to add real-time communications features to their applications effortlessly.

Editorial

The real estate industry is evolving rapidly, propelled by innovative communication services that are revolutionizing property management, tenancy expansion and asset valuation. Vodia's smart communication solutions are at the forefront of this transformation, connecting real estate stakeholders with cutting-edge technology. Our comprehensive suite of connectivity and communication services is tailored to meet the diverse needs of the real estate value chain, empowering stakeholders with efficient and effective tools for seamless integration and enhanced operational efficiency.

Editorial

Effective communication is essential for building trust in healthcare, and Vodia plays a crucial role in ensuring successful digitalization efforts. At the DMEA trade fair, several pivotal themes emerge that hold significant importance for advancing digitalization in healthcare. From AI integration to cloud-based solutions, Vodia's platform empowers healthcare providers to streamline processes and enhance patient care. Discover Vodia's offerings and learn how we can support your digital healthcare initiatives.

Editorial

Why is voice communication still a cornerstone in the digital age, amidst the myriad of communication channels available? Voice communication not only fosters stronger social bonds but also builds trust and connection with brands. It remains one of the critical channels of choice for consumers, ranking second only to email. Voice is immediate and provides a human touch, making it indispensable in customer service. In professional settings, especially with dispersed workforces, voice and video calls play a vital role in facilitating collaboration and maintaining connection. Whether entirely on-site, hybrid or fully remote, telephony serves as the cornerstone of communication systems.

Editorial

Vodia software transforms various devices into communication endpoints, seamlessly integrating text messaging capabilities for SMBs and enterprises. Partnering with industry leaders like QuestBlue and peoplefone, Vodia now provides turnkey solutions for MSPs, streamlining voice and SMS communication. Text messaging proves indispensable, offering instant connectivity, enhanced customer engagement, and cost-effective communication. With benefits ranging from appointment reminders to mobile marketing opportunities, businesses can leverage text messaging to stay relevant and connected in today's digital landscape.

Tech

Vodia has introduced new handcrafted ringtones for Vodia PBX systems which are available for download. You can also upload custom audio files for ringback tones or general use. To upload, click "Add," provide a description, select options and upload a mono, 8kHz .wav file. For ring patterns, the system can generate variations or leave your file unchanged. After uploading, you can test the file by playing it back. Additional ringtones are available for download, including options like Chirp 1 through Chirp 8.