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Editorial

The Vodia PBX and Teams: Enhanced Productivity for Companies Using Teams

Published on:

November 21, 2024

Vodia's PBX is now certified for Microsoft Teams Direct Routing, enabling seamless integration between Teams and external communication systems. This certification eliminates the need for an external SBC (Session Border Controller), simplifying the process while improving reliability. Teams users can now make and receive calls from SIP devices and external networks, all while enjoying Vodia's advanced features like call routing, voicemail and SIP trunk management. This integration benefits industries such as healthcare, hospitality and manufacturing, enhancing communication capabilities across various environments.

David Porter

Vodia recently announced its PBX has received Microsoft Teams Direct Routing certification. Teams gives enterprises and SMBs an unparalleled suite of features for video communication and collaboration - it has become one of the most important tools used by companies and organizations worldwide to enhance productivity. Using the Vodia PBX with Teams eliminates the need for an external SBC (Session Border Controller) between Teams and VoIP devices. This reduces complexity and cost while improving reliability. 

With the Vodia PBX, Teams users can dial and receive external calls via Teams and via conventional SIP phones. In many business environments, however, both traditional and hybrid, connectivity to standard VoIP devices can be challenging, especially for organizations using a combination of cloud and legacy systems. By combining Teams with the Vodia PBX, any organization can now use Microsoft Teams as an office phone system while enjoying access to Vodia’s rich B2B communication feature set, all while making and receiving calls via the PBX. 

Key Benefits

With the Vodia PBX, Teams becomes a powerhouse collaboration and communication platform, making it easier for businesses using Teams to:   

  • Route calls to standard SIP trunk providers
  • Send and receive calls to VoIP devices that aren’t compatible with Teams, such as:
    • Analog equipment through analog gateways such as elevator phones, lobby phones and 2-wire VoIP phones
    • Hotel room and nursing home phones
    • SIP-compliant softphones and the Vodia apps 
    • Overhead paging equipment
    • DECT single-cell and multi-cell solutions
    • Door phones and alarm devices

Industries Benefiting from Vodia PBX and Teams Integration

The use case for Teams is strengthening in many industries, and the deployment of the Vodia PBX with Teams bolsters any organization’s communications, both internal and with customers: 

  • Critical infrastructure: The Vodia PBX can be operated in separated areas and connect these areas to the main office via Teams. If deployed on-premise, it ensures uninterrupted communication even during internet outages.
  • Hospitality and Medical: Back offices and front offices using Teams and Teams-compliant devices can connect to rooms using devices registered to the Vodia PBX; staff can use DECT multicell as a cordless, in-house solution.
  • Manufacturing: While office staff use Teams for communication and SIP phones are used on the factory floor, both can connect to Teams along with the overhead paging equipment.
  • Maritime: With a satellite connection on board, communication can be linked to terrestrial offices using Teams. 
  • Residential Building: Apartments can use Teams to communicate with building management and visitors. 
  • Schools: Classrooms can register standard VoIP devices and alarm equipment to the Vodia PBX, while Teams users can access overhead paging systems and operate the school bell.
  • Standard Offices: Management and staff can connect to doors, elevators and other analog devices from Teams.
  • Transportation: Crews and drivers can use Vodia apps to stay connected to the main office with a combination of Teams and Vodia mobile apps.
  • Nursing Homes: Nursing homes using Teams and Teams-compliant devices can connect their offices to rooms with devices registered to the PBX; staff can use DECT multicell as a cordless, in-house solution.
  • Telecommunications: Telecommunications companies can streamline call handling, improve technical support and efficiently manage customer interactions.
  • Real Estate: Combined with Teams, the Vodia PBX integrates with Property Management Systems (PMS) and Customer Relationship Management (CRM) systems
  • Call Center: By integrating Vodia with Teams, call centers can streamline their processes, improve call handling and ensure seamless communication - even when agents are using different devices.
  • Cruising: The Vodia PBX integrates seamlessly with Teams to ensure vessels remain connected with corporate offices and other maritime entities, while passengers enjoy uninterrupted 24/7 wi-fi access.

We’ve created project examples for various industries to explain and illustrate the benefits of combining our PBX with Microsoft Teams: these fictional business scenarios showcase how the integration of Vodia’s MS-certified SBC with Teams can enhance operations across the industries mentioned above. These examples highlight practical applications and the transformative impact of this powerful combination.

No matter your industry, vertical, company size or operational requirements, if you’re using Teams, Vodia is your best choice for robust and secure B2B telephony. And getting started is easy! Simply complete our Microsoft Teams contact form.

Learn how to integrate Microsoft Teams with the Vodia PBX through our step-by-step video, and explore our comprehensive Teams documentation.

Using Teams? You need Vodia. For more information, contact us at sales@vodia.com or call +1 (617) 861-3490.

About Vodia

Vodia Networks, Inc. is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers. Vodia's PBX software boasts an extensive suite of business telephony features for on-premise and cloud-based systems and operates seamlessly across Windows, Linux or Mac platforms. Fully compliant with SIP industry standards, the Vodia phone system integrates effortlessly with a wide range of SIP-based devices and trunking providers, granting ultimate freedom in telephony. Vodia’s multi-tenancy platforms are compatible with an unprecedented number of technologies, including desk phones, softphones and APIs, for myriad third-party software and CRM systems. Our mission is to empower our partners and end-users with the world's best cloud PBX and personalized support to ensure their success at every turn. Visit Vodia on LinkedIn, X and YouTube.

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