Editorial

The Vodia phone system comprises the most complete suite of robust business telephony features for on-premise and cloud-based telephony. People working at home or working from anywhere particularly love the Vodia browser app because it makes it so easy to control availability. And everything can be managed with our Android, iOS and Windows apps from a smartphone or desktop.

Announcement

Vodia Networks (“Vodia”), maker of cutting-edge software-based telephone systems, and Callcentric, a global Internet phone service provider of Voice over Internet Protocol (VoIP) phone service to residential and business customers worldwide, are pleased to celebrate their successful ten-year partnership.

Editorial

Our mission is to make #workfromanywhere possible, seamlessly connecting you and your team with a solution that was designed for the cloud from day one. It’s everything you need for work from anywhere and hybrid work environments. Our industry-leading cloud PBX is OS agnostic, so you can use any OS – including Android, iOS, Linux, MAC and Windows – as your underlying platform.

Editorial

As the industry’s leading cloud PBX, the deployment of our software around the world is music to our ears. We think of each of our outstanding partners as one of our greatest hits, a platinum album…indispensable. We of course feel this way about our Austin, TX partner, SIP HARMONY, a family-run cloud VoIP provider for small-to-medium businesses, hotels, schools and residences. The company is helping keep Austin weird – and connected.

Editorial

If you’re an MSP looking for the perfect cloud PBX provider, look no further. Many UCaaS providers offer their channel partners full compensation and specialized, subject-matter expert resources while closing deals of any size, one to infinity, plus hands-off upsell services, comprehensive training and certifications, channel manager support and a dedicated partner support line. The issue, however, is you are unable to sell your own brand, which means you become an agent and you don’t own your customers. This is purely a retirement decision, not the decision made by a thriving company looking to grow its business.

Editorial

2021 was dominated by #workfromanywhere, #workfromhome, #hybridwork and, of course, the ubiquity of Zoom, Google hangouts and Microsoft Teams. Over the summer, when a significant percentage of people were vaccinated, many companies, including Apple and Google, predicted their employees would soon be returning to the office, but it turned out most people desired either hybrid or completely remote work; few workers wanted to return to an office full-time. Then, at the beginning of December, we faced a global outbreak of the Omicron variant of Covid-19 and, once again, the conversation returned exclusively to remote work. We may be having this conversation for quite a while.

Editorial

With our laptops on our desks or kitchen or dining room tables and 5G Wi-Fi at home, many of us are checking emails or polishing off projects long after the workday would have ended at the office. We check our work emails after dinner, before we go to bed…maybe even before that first cup of coffee. And let’s not forget, even when you don’t have a computer in front of you, you’re probably checking emails and SMS messages on your smartphone.

Editorial

Since our company’s inception, we have empowered and supported numerous businesses worldwide, both small and large, by providing these organizations with our best-in-class cloud and on-premises IP PBX technology. The Vodia PBX comprises the most complete suite of robust business telephony features for on-premises and cloud-based telephony, including auto attendant, SMS, paging, separation of personal and work calls, conference calls, call recording, CRM integration and Microsoft Teams integration.

Editorial

Hunt groups are used to distribute inbound calls to agents and are typically used for simple, low call volume groups. The PBX calls the agents in stages, making it possible to escalate calls to more and more extensions; if the call does not get picked up, it will ultimately be sent to a programmable destination – this can be an internal resource, like a mailbox, or another group, or an external number. Incoming calls are processed as they come into the system, which might cause call waiting on agent devices.